All Private Transfers booked at charleroiexpress.be are confirmed and carried out accordingly.

Shuttle Transfers for 1 passenger may be a subject of cancellation, if there is only 1 passenger in the vehicle. The passenger is informed about the cancellation at least 10 hours before in case of a transfer TO Charleroi Airport and at least 3 hours before in case of a transfer FROM Charleroi Airport.
Shuttle Transfers for 2 or more passengers are confirmed and carried out accordingly.
(Our tip: contact your friends and colleagues and book together or book separately but for the same flight.)

All vehicles are insured for the passengers and their luggages.

All vehicles are non-smoking. charleroiexpress.be reserves the right to refuse to carry passengers who smoke or drink in the vehicle or those who violate other passengers and risk the safety due to alcoholic or drug influence.

It is strictly forbidden to negotiate a booking with the driver. Passengers who don't have an official online booking are not insured, therefore the charleroiexpress.be does not take any responsibility in case of an accident or loss/damaged luggages. Picking up passengers at the airport is also forbidden by the Passenger Transportation Regulations of Brussels South Charleroi Airport. Only passengers who pre-booked their transfer at www.charleroiexpress.be are allowed to take a seat in the vehicle.