FAQ: If our flight is delayed, will the transfer be waiting for us?

  If our flight is delayed, will the transfer be waiting for us?   Yes, fligh

If our flight is delayed, will the transfer be waiting for us?

Yes, flight arrival times are monitored.
If you have problems collecting your luggage or clearing immigrations, please call your supplier or the Customer Care telephone number supplied on your e-mail confirmation of booking.
In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is:

Flight Delays:

Private hire with driver:
Flight delays from original scheduled flight time of up to 3 hours are included. With Flight delays over 3 hours you must contact the Supplier to request the vehicle be kept waiting. An additional fee is payable in advance of the transport service. If you do not do this, the service will not be provided.

Shuttle or Shared ride:

You will be offered transport on the next available shared service.

Public Transport:
You will be offered transport on the next available scheduled service.

Please do not send us an e-mail to advise of delays as e-mails are queued and we may not read your mail until it is too late.

Flight Diversions:
The airline will transport you to the scheduled airport, and the delay policy above applies.

Flight Cancellations, missed flights and missed connections:
Please refer to our cancellation policy.

Related questions:
Does the airport transfer take us directly to our accommodation?
What is the difference between shared Shuttle and Private transfer?
How will we find our transfer service at the airport?
I would like a price quote. How much will the transfer cost?
How long will our transfer take?

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